Encrypted video visits
End-to-end encrypted consultations that hold up on weak connections, in-app.
Healthcare · Case study
Telehealth companion app
A patient-facing telehealth app bringing video consultations, symptom tracking and care plans into one private experience — engineered for regulated healthcare.
Industry
Healthcare
Engagement
Mobile product
Stack
Swift · Kotlin · Azure
The challenge
Care felt fragmented and hard to trust.
Patients were juggling separate tools for booking, video calls and follow-up notes, while missed appointments and disjointed records made continuity of care difficult. Every dropped call or lost note chipped away at trust in the service.
Anything patient-facing also had to meet strict privacy and data-handling standards from day one — there was no room to bolt on compliance after launch, and no tolerance for an app that felt clinical or cold to use.
HIPAA-ready
What we built
One private app for the whole care journey.
Guided symptom check-ins
Structured, adaptive intake flows that give clinicians useful signal before the call starts.
Smart scheduling & reminders
Timezone-aware booking with layered reminders that cut no-shows without nagging.
Shareable care plans
Plans patients and caregivers can view, follow and share with other providers.
HIPAA-aligned architecture
Access controls, audit logging and encryption at rest baked into the Azure foundation.
Calm, accessible UI
Large-text modes and simple navigation so the app works for every age group.
How we delivered
From clinical workflow to shipped app.
STEP 01
Discovery
Mapped clinical workflows and compliance requirements with the care team.
STEP 02
Design
Prototyped a calm, accessible experience and tested it with real patients.
STEP 03
Build
Native iOS and Android apps on a HIPAA-aligned Azure backend.
STEP 04
Launch
Phased rollout across clinics with in-app onboarding and support.
STEP 05
Iterate
Ongoing monitoring and feature releases guided by patient feedback.
The results
Measurable impact.
Within two quarters of launch, the app became the default way patients reached their care team.
4.8★
App rating
-32%
Missed appointments
40k+
Patients onboarded
<2s
Median load
Tech stack
Built native, backed by Azure.
SwiftKotlinAzureWebRTCEnd-to-end encryptionFHIRPush notificationsHIPAA controls
"Our patients finally have one place for their care — and our clinicians spend less time on admin and more time actually treating people. LogicLabs took compliance seriously from the very first sprint."
JM
J. Marsh
Product Lead, healthcare startup
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